Privacy policy

1. Introduction

2H Instrument Co., Ltd. (“2H Instrument”, “we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers. This privacy policy explains how we collect, use, share and protect your information when you access our website https://2hinst.com.

Contact information

• Company name: 2H Instrument Co., Ltd.
• Website: https://2hinst.com
• Email: sales@2hins.com.vn
• Hanoi phone: +84 24 3791 1179
• Ho Chi Minh City phone: +84 28 6251 5650

2. Scope of application

This policy applies to all users who access and use services on the 2hinst.com website, including:

• Website visitors
• Registered account holders
• Customers making purchase transactions
• Users submitting quotation requests or inquiries
• Users participating in comments and interactions on the website

3. Information we collect

3.1. Information you provide directly

• Account information: Full name, email, phone number, delivery address, login password
• Transaction information: Order details, payment methods, purchase history
• Contact information: Content of quotation requests, questions, feedback via contact forms
• Comment information: Content, name, email when you leave comments

3.2. Information collected automatically

• Access data: IP address, browser type, operating system, device used
• Behavioral data: Pages viewed, access time, traffic sources (referrer)
• Cookies and similar technologies: Session ID, language preferences, temporary shopping cart
• System logs: Access logs for security and troubleshooting purposes

3.3. Information from third parties

• Gravatar service: Profile pictures from email when you comment
• Embedded content: Data from YouTube videos, Google Maps embedded in articles
• Analytics tools: Google Analytics for website performance tracking

4. Purpose of information use

We use the collected information for the following purposes:

4.1. Providing and operating services

• Processing orders and deliveries
• Managing user accounts
• Providing warranty and technical support services
• Responding to quotation requests and consultations

4.2. Improving user experience

• Analyzing behavior to optimize interface and features
• Personalizing content to meet your needs
• Fixing errors and improving website performance

4.3. Marketing and communications

• Sending information about new products, promotions (with your consent)
• Sending newsletters and useful technical documents
• Notifying about service and policy changes

4.4. Legal compliance

• Storing invoices and documents according to accounting and tax regulations
• Preventing fraud and protecting legitimate rights
• Cooperating with authorities when requested

5. Legal basis for data processing

The processing of your personal data is based on the following legal grounds:

• Consent: You have consented to data processing for specific purposes
• Contract performance: Necessary to perform purchase contracts with you
• Legal obligations: Compliance with accounting, tax, and consumer protection regulations
• Legitimate interests: To operate, secure and improve our services

6. Sharing information with third parties

We commit not to sell, rent or share your personal information, except in the following cases:

6.1. Service provider partners

• Shipping companies: To deliver products to your address
• Payment gateways: Processing online payment transactions
• Hosting providers: Storing website data
• Email marketing services: Sending information at your request

6.2. Legal requirements

• When requested by competent government authorities
• To protect the rights, property or safety of the company and customers
• In case of restructuring, merger or business transfer

6.3. With your consent

In other cases, we will ask for your permission before sharing information.

7. Cookies and tracking technologies

7.1. Cookies we use

• Essential cookies: Maintaining login sessions, shopping cart, language preferences
• Analytics cookies: Google Analytics to understand user behavior
• Functional cookies: Saving display preferences, filled form information
• Marketing cookies: Tracking advertising effectiveness (only with your consent)

7.2. Managing cookies

You can manage or disable cookies through your browser settings. However, some website features may not function fully if cookies are disabled.

8. Information security

We implement appropriate technical and organizational security measures:

• SSL/TLS encryption: Protecting data transmission between browser and server
• Password encryption: Using one-way hash algorithms to store passwords
• Access control: Strict permission management for employees
• Regular backups: Ensuring data recovery capability
• Security monitoring: Tracking and detecting unusual intrusions
• Regular updates: Security patches and system upgrades

9. Data retention period

We retain personal data for the time necessary for collection purposes:

• Account data: Until you request deletion or account is inactive for 24 months
• Transaction data: Minimum 10 years according to accounting regulations
• Cookies and session data: From 1 day to 2 years depending on type
• System logs: 90 days for security purposes
• Marketing data: Until you unsubscribe from communications

10. User rights

Under personal data protection laws, you have the following rights:

10.1. Right to access and receive copies

You have the right to request confirmation of data processing and receive a copy of your personal data.

10.2. Right to rectification

You have the right to request correction of inaccurate data or completion of incomplete data.

10.3. Right to erasure

You have the right to request deletion of data when no longer necessary for collection purposes.

10.4. Right to restriction of processing

You have the right to request restriction of data processing in certain circumstances.

10.5. Right to object

You have the right to object to data processing for direct marketing purposes.

10.6. Right to data portability

You have the right to receive data in a structured, commonly used and machine-readable format.

10.7. Right to withdraw consent

You can withdraw consent at any time without affecting the lawfulness of prior processing.

10.8. Right to lodge a complaint

You have the right to lodge a complaint with the competent data protection authority.

To exercise these rights, please contact us via email: sales@2hins.com.vn

11. International data transfers

Some services we use have servers located outside Vietnam. When using these services, your data may be transferred and stored abroad. We ensure these providers comply with appropriate data protection standards.

12. Children’s privacy

Our website is not directed at persons under 16 years of age. We do not intentionally collect information from children under 16. If we discover we have collected information from children, we will delete it immediately. Parents please contact us if you discover your child has provided information on the website.

13. External links

The website may contain links to other websites. We are not responsible for the privacy policies or content of external websites. You should read their privacy policies when accessing.

14. Policy updates

We may update this privacy policy to reflect changes in operations or legal requirements. The new version will be posted on this page with the update date. Important changes will be notified via email or website notification.

Continued use of services after the policy is updated means you accept the changes.

15. Contact us

If you have questions, comments or requests related to this privacy policy, please contact: